Analysis of the E-shop Process

MOTIVATION

Our customer, a furniture and home accessories retailer, experienced a major acceleration in online sales during the coronavirus. That’s why last year they launched an e-shop with parcel delivery to the customer, called Parcel Delivery. Unfortunately, during the first autumn peak, it became clear that the existing process was not able to cover the increase in demand during the season. For this reason, we were approached to find opportunities for optimization.

three different action plans

SOLUTION

As part of the analysis, we mapped the fulfillment and packaging process and identified potentials. The result was a proposal for the future state of with three different action plans depending on the intensity of the investment in order to increase the number of parcels dispatched up to 2,500 per day.

CONCLUSION

We found that the company was able to increase productivity by up to 40% by simply changing the process. The changes relate in particular to standardizing packaging dimensions, introducing 5S, reorganizing workplaces or specializing roles. All of this leads to increased worker productivity, higher shipment volumes and ultimately higher customer satisfaction.